Refund policy

Effective Date: [July 2nd, 2026]

Thank you for shopping with us. We want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help.

Returns

We accept returns within 30 days of the date your order is delivered.

To be eligible for a return, your item must:

  • Be unused and in the same condition that you received it.
  • Be in its original packaging.
  • Include all accessories, manuals, and tags (if applicable).
  • Be accompanied by proof of purchase or your order number.

Non-Returnable Items

The following items cannot be returned or refunded unless they arrive damaged or defective:

  • Gift cards
  • Downloadable or digital products
  • Personalized or custom-made items
  • Final sale or clearance items
  • Perishable goods (if applicable)

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery. Include your order number and photos of the item and packaging so we can resolve the issue as quickly as possible.

Refunds

Once we receive and inspect your returned item, we'll notify you of the status of your refund.

If your return is approved:

  • Your refund will be issued to your original payment method.
  • Please allow 5–10 business days for the refund to appear, depending on your financial institution.

Original shipping charges are non-refundable unless the return is the result of our error or a defective product.

Exchanges

We replace items only if they are defective, damaged, or incorrect. If you need an exchange, please contact our customer support team.

Return Shipping

Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.

For your protection, we recommend using a trackable shipping service or purchasing shipping insurance for higher-value returns.

How to Start a Return

To begin a return, please contact us with:

  • Your order number
  • The item(s) you wish to return
  • The reason for the return
  • Photos (if the item is damaged or incorrect)

Once your return request is approved, we will provide instructions for returning your item.

Contact Us

If you have any questions about our Return & Refund Policy, please contact us:

Email: [diazm334145@gmail.com]
Business Hours: Monday–Friday, 9:00 AM–5:00 PM (EST)

Thank you for shopping with us!